Contact us

One good message
beats five emails.

We handle support by email. Customers with an order can also open LiveChat after signing in; it is intentionally hidden from guests and accounts that have not ordered.

Write to support Sign in for LiveChat
Orders, payment, delivery and keys
orders@key4games.com
Legal, privacy and data requests
legal@key4games.com
Order confirmations are sent from an automated address, so write to one of the addresses above rather than replying to them.

Write to support

Goes to orders@key4games.com, tagged “paid-no-key”.

Paid order — pulled forward
What’s it about?
A key that has not arrived after the payment was confirmed.
No reply yet? Write on the same thread — don’t start a new one.

What we can — and can’t — do

What we can help with
  • An order that is still waiting for payment, or a payment you have made that has not been matched to your order yet.
  • A key that has not arrived after the payment was confirmed.
  • A key the platform rejects — invalid, already used, or blocked in your region.
  • Cancelling an order you have not paid for.
  • Checking, before you buy, whether a product’s region or platform suits you. This is the cheapest question you can ask us, and the one we would most like to receive.
  • Refund and replacement requests under the Refund Policy.
  • Product listings that look wrong — bad price, wrong edition, missing details.
What we cannot do
  • Recover or reverse a code that has already been redeemed on a platform account.
    Once a platform accepts a code it belongs to that account permanently.
  • Support the games themselves
    Crashes, patches, in-game purchases and account bans are matters for the platform or the publisher.
  • Change the region a code was issued for.
How quickly you will hear back

No promise we can’t keep.

We are not staffed around the clock, and we do not publish a response-time promise we cannot keep for every message. Orders are worked through in the order they arrive, and messages that already contain the order number and the error are answered first because they can be. If your order is paid and something is wrong with it, say so in the first line of the message — those are the ones we pull forward.

first in
Worked in the order received
complete
Order no. + error answered first
paid + broken
Say so in line one — we pull it forward
same thread
Follow up there, keep the history

If you have not heard back and your order is affected, write again on the same thread rather than starting a new one, so the whole history stays together.

Before you write

Several of the most common questions already have an answer, and reading one of these is faster than waiting for a reply:

How to BuyThe ordering flow, including what happens between placing an order and receiving the key. Activation GuideRedeeming a code on each platform, and what to do when one is rejected. FAQPayment methods, delivery, regions and refunds. Refund PolicyWhen an order can be refunded or replaced.
Who operates this store
Company
LUDVIA LTD
Trading name
Key4Games
Registration number
17398924
Company type
Private Limited Company (Ltd)
Registered address
1 Kings Avenue, Winchmore Hill, London, United Kingdom, N21 3NA
Country of registration
United Kingdom (England and Wales)
Date of incorporation
13 August 2026
Governing law
England and Wales
Legal and privacy
legal@key4games.com