Support

How to Buy

This page describes ordering exactly as it works today. Online payment is completed on PayOp’s secure hosted page. The exact methods available for an order are shown at checkout and can vary by country, currency and PayOp’s rules. A key is issued only after a valid payment confirmation reaches the order.

Before you buy: a four-point check

Almost every unusable key was bought for the wrong platform or the wrong region. Both are printed on the product page. Check them first.

  1. Platform. A Steam key works only on Steam, an Xbox code only on Xbox, and so on. The platform is shown on the product card and again at the top of the product page.
  2. Region. Some products are Global and activate anywhere; others are limited to a region or a single country. If the region is not Global, make sure it matches the country of your platform account.
  3. What the product actually is. Read the title and description to see whether you are buying a base game, an edition that includes extra content, a DLC or add-on that needs the base game, or a gift card or top-up. A DLC will not install on its own.
  4. The seller. KEY4GAMES is the seller of every offer. Availability and the wholesale price come from our contracted supplier, but you do not choose between third-party traders and we remain responsible for the order.

Step 1 — Find the product

Use the search box in the header for a specific title, or open the catalog and narrow it down with the filters: platform, region, category and price. More than 31,000 products are listed, so a filter or two saves a lot of scrolling. Choose EUR, USD, GBP, CHF, PLN, NOK, DKK, SEK or CZK; the same currency continues through checkout and the order.

Step 2 — Open the product page and check it

The product page repeats the platform, the region and the price, shows whether the item is in stock, and carries a description and a How to activate tab for that specific product. Run through the four-point check above before you go further.

Step 3 — Add to cart

Choose the quantity and add the item to your cart. You can keep adding products; the cart holds them until you check out. Prices are re-checked against our supplier when you add an item and again at checkout, so the total you confirm is the current one.

Step 4 — Check out

Because every product is a digital code, checkout is short. You are asked for:

  • your first name and last name;
  • your email address — this is where the key is sent, so check it character by character;
  • an optional order note, if you want to add anything relevant to the order.

There is no postal address, city or postcode because nothing is shipped. You do not need to register: checkout works as a guest. If you sign in with the same email afterwards, the order and its key also remain available in your account.

Step 5 — Choose how you will pay

Choose one of the methods currently shown at checkout:

  • Card or local payment method — continue to PayOp’s hosted page and choose an available method for your country and currency. KEY4GAMES does not collect your full card number or security code.
  • Bank redirect or wallet method — when available for your region, PayOp shows it as a named option and handles the payment on its hosted page.
  • Cryptocurrency method — when available for your region and currency, PayOp shows the supported crypto option before you confirm.

The exact online methods available for your order are displayed on PayOp’s hosted page and can vary by country, currency and provider rules. A method is available only when PayOp shows it for that payment.

Step 6 — Place the order

When you confirm, the order is created and placed On hold, which simply means “received, waiting for payment”. You will get an email with the subject Order #… received — awaiting your payment. Save the confirmation page that opens after checkout — its link stays valid and is where your key will appear.

Step 7 — Payment is confirmed

PayOp sends a signed server-to-server confirmation and the order moves on automatically. You then receive Payment confirmed for order #… — preparing your key. Provider checks can take different amounts of time.

Step 8 — Your key is issued automatically

From the moment payment is confirmed, nothing is typed by hand. The key is bought from the supplier and issued automatically, and arrives in an email with the subject Your key is ready — order #…. The same key is shown in your order details on the confirmation page from step 6. Some products are delivered as an image of the code rather than as text; in that case the key is on the order page, so keep that link.

Then follow the Activation Guide for your platform, or the How to activate tab on the product page.

If something stalls

  • No first email after checkout. Check the spam and promotions folders. If it is not there, the address may have a typo — write to us with your name and the approximate time of the order.
  • The hosted payment page did not open or the method failed. Return to the order page and try the payment again, or write to us with the order number and the method shown.
  • You have paid but the order is still On hold. The provider’s confirmation may not have reached the order yet. Send the order number and provider transaction reference, and we will trace it.
  • Payment confirmed but no key. Check the order page from step 6 first, then the spam folder, then write to us — the order is recorded on our side either way, and a paid order that produced no key gets a key or a refund.

All of that goes to the address on the Contact page. Always quote the order number: it is the fastest way to find you.

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