Terms of Use

These Terms of Use govern your use of the KEY4GAMES website and every order you place through it. They form a contract between you and the operator of this store. Please read them before you buy — by placing an order you accept them.

1. Who we are and what we sell

KEY4GAMES is an online store for digital game products: activation keys for games and software, gift cards and top-ups for gaming platforms. Our catalogue currently lists over 31,000 items, sourced from our supply partners and listed for sale on this website.

Everything we sell is digital. There is no physical product, no packaging and no shipment. You do not give us a delivery address, and nothing arrives by post.

What you buy is a code that you redeem yourself on the relevant platform — Steam, Xbox, PlayStation, Nintendo, Ubisoft, GOG or another service, depending on the listing. We are not the publisher of the games we sell and we are not affiliated with the platforms on which they are activated. Once a key is redeemed, your use of the game is governed by that platform’s and that publisher’s own terms, not by ours.

This store is operated as a registered business. Company registration details are provided on request — write to legal@key4games.com and we will send them.

2. Who may order

To order you must be old enough to enter into a binding contract in the country where you live, and you must be ordering for yourself rather than on someone else’s behalf without their permission.

Many of the products we list carry their own age ratings, set by the publisher or by a ratings board such as PEGI or ESRB. Buying a key from us is not a judgement about whether the content is suitable for the person who will play it. That remains your responsibility.

3. Ordering with or without an account

Orders are currently placed as a guest. Public account registration is not open at the moment, so you do not need to create a password or sign up before buying. You give us your name and your email address at checkout, and that email address is where the order is handled.

Because your order is tied to the email address you enter, it is important that the address is correct and that you can receive mail at it. Check for a typo before you confirm. If a key goes to a mistyped address we will do what we can to help, but we cannot recall an email that has already been sent.

Your order page — showing the order, its status and, once delivered, the key itself — is reachable from the link in the emails we send you about that order. Keep those emails.

4. When your order becomes a contract

Everything shown on this website is an invitation to order, not a binding offer. Placing an order is your offer to buy.

The contract between us is formed when we confirm that we accept your order. Until we do, no contract exists, and we may decline an order — for example if the listing turns out to be wrong, if the product is no longer available from our supplier, if a price was displayed incorrectly, or if we have reasonable grounds to suspect fraud. If we decline an order for which you have already paid, you get your money back in full.

5. Prices and currency

Our charging currency is the euro (EUR). Every order is concluded and settled in euro, and the euro amount shown at checkout is the amount you owe.

You can switch the display currency at the top of the site between EUR, USD and UAH. USD and UAH figures are a convenience conversion so that you can judge the price in a familiar currency. They are indicative. They are not the amount charged, and the rate used for display can differ from the rate your own bank applies.

Prices include any tax we are obliged to charge, where applicable. Any fee your bank or payment provider adds — a transfer fee, a currency-conversion fee, a cross-border charge — is between you and them, and is not something we receive or control.

Prices follow our suppliers and can change at any time before you order. The price that binds is the one confirmed on your order.

6. How you can pay right now

We want to be direct about this, because it is the part of the process that most often surprises people: this store does not yet take card, PayPal or cryptocurrency payments online. Payment today is arranged manually with a person.

At checkout you choose one of two options:

• Bank transfer / manager contact — you place the order and a manager emails you the payment details.
• Agree payment with manager — you place the order and a manager emails you to agree a payment method that works for you.

In both cases the order is created immediately and then waits. Nothing is charged automatically, no payment instrument is stored, and we never ask you to send card numbers or passwords by email. If a message claiming to be from us asks you for card details, treat it as fraudulent and tell us.

We are working on an online card payment option. When it goes live it will appear at checkout and this section will be updated. Until then, a manual arrangement is the only route.

7. Delivery of your key

Delivery is fully digital and works in one direction only, in this order:

1. You place the order. It is recorded and held while payment is arranged.
2. A manager contacts you by email and payment is arranged and received.
3. The manager marks the payment as confirmed. This is the trigger — nothing is bought from our supplier before it, so an unpaid order never consumes a key.
4. The key is then obtained and issued automatically. It is emailed to the address on the order and it also appears on your order page.

The automatic part is quick. The manual part is not instant, because it depends on a person reading your email, on your bank moving the money and on the time of day you ordered. We do not promise same-minute delivery and you should not plan around it. What we do commit to is that once your payment is confirmed, issuing the key is automated rather than queued behind another human step.

If the automatic issue does not complete — the supplier is slow, the product turns out to be unavailable, or anything else goes wrong — the order is escalated to a person rather than left silent, and we contact you.

8. If a key is unavailable or the supplier price moves

Our catalogue reflects supplier stock, and supplier stock moves faster than any catalogue. It is possible for a product to be available when you order and gone by the time your payment clears.

If that happens we will tell you, and you choose: wait for restock if restock is expected, take an alternative if a suitable one exists, or take a full refund. We do not substitute a different product without asking you.

If the supplier’s price rises between your order and your payment, that is our problem, not yours. We will not charge you more than the price confirmed on your order. The system is built to refuse a purchase above what you actually paid and to hand the order to a person instead. They will either absorb the difference and deliver, or contact you to cancel and refund. You will never receive a demand for a top-up payment on an order we already confirmed.

9. Using what you buy

A key is sold for one activation, by you, on the platform and in the region stated in the listing. Region and platform restrictions are set by the publisher, are shown on the product page, and are real — a key locked to one region will not activate in another.

When you use this website and the products bought through it, you agree not to:

• resell, re-list or transfer a key after it has been revealed to you, or offer keys from us for commercial resale;
• order using someone else’s payment details, identity or email address;
• claim a refund or reverse a payment for a key that was delivered and worked (chargeback abuse), or claim the same fault twice;
• use automated tools to scrape, bulk-order or overload the site, or attempt to bypass its security;
• copy our page text, layout or graphics for another store, or misuse the trademarks shown on this site.

Where we have clear evidence of fraud or abuse we may cancel the order, refuse future orders, and pass the matter to our payment partners or the authorities.

10. Cancelling and refunds

Digital keys are a special case in consumer law, because a revealed key cannot be given back. The full rules — including your right of withdrawal in the EU, how it interacts with immediate delivery of digital content, and what happens when a key does not work — are set out in our Refund Policy, which forms part of these Terms.

In short: a key that has been revealed to you cannot be returned simply because you changed your mind, but a key that is faulty, already used, or region-locked contrary to its listing is replaced or refunded.

11. Availability of the website

We aim to keep the store available, but we do not guarantee uninterrupted access. Maintenance, supplier outages, hosting failures and events outside our control can interrupt the service. Where an interruption delays an order you have already paid for, we deliver it as soon as we can or refund it — but we are not liable for the interruption itself.

12. Our responsibility to you

We are responsible for delivering what you ordered, in the condition described, and for the direct loss you suffer if we fail to. If a key we sold you does not work, our responsibility is to replace it or refund it, as set out in the Refund Policy.

We are not responsible for: the content, quality, updates or continued availability of a game once it is activated; changes a publisher or platform makes to its own service; account bans, suspensions or restrictions imposed by a platform; loss caused by you sharing a key with someone else or publishing it; or loss you suffer because you gave us the wrong email address.

Except where the loss was caused by our own serious fault, our total liability for any order is limited to the amount you paid for that order.

None of this limits rights you have that cannot be limited by contract. If you buy as a consumer in the EU, your statutory rights — including the conformity and remedy rules for digital content — apply in full and take priority over anything in this section.

13. Changes to these Terms

We may update these Terms as the store develops — the payment section in particular will change once online payment goes live. The version that applies to your order is the version published when you placed it. The “Last updated” date at the top of this page shows when the current version took effect.

14. Complaints, governing law and disputes

If something has gone wrong, please write to us first. Most problems are settled the same way they are caused — by a person reading the order — and we would rather fix it than argue about it. Order problems go to orders@key4games.com; anything about this document goes to legal@key4games.com. Quote your order number.

These Terms are governed by the law of the country in which the operator of this store is established, and the courts of that country have jurisdiction over disputes arising from them.

This store is operated as a registered business. Company registration details are provided on request — write to legal@key4games.com and we will send them.

If you are a consumer resident in the EU, this does not deprive you of the protection of the mandatory consumer law of your own country of residence, and you may bring proceedings in the courts of that country.

15. Contact

Questions about these Terms of Use can be sent to legal@key4games.com. Questions about a specific order should go to orders@key4games.com with the order number, so that the person reading it can open your order straight away.