Shipping & Delivery

Key4Games sells digital game keys only. Every order is delivered electronically — there is no physical shipment, no courier, no shipping address and no delivery fee.

1. What you receive

You receive a digital activation key for the platform shown on the product page (for example Steam, Epic Games, Xbox, PlayStation or Origin). No physical goods are dispatched, so no shipping method, tracking number or delivery address is required at checkout.

2. Delivery method and time

Issuing the key is automatic: from the moment your payment is confirmed, the key is bought and sent without anyone typing it by hand. An online payment is confirmed by the payment provider’s signed server notification. Provider checks can take different amounts of time, so we do not promise a fixed delivery time in minutes — see section 5.

3. Where to find your key

Your key is delivered in two places at once:

• By email — sent automatically to the email address you entered at checkout.
• On your order page — the confirmation page you reach right after checkout. Its link stays valid, so save or bookmark it: you can reopen the order there and copy the key again. Some products are delivered as an image of the code rather than as text, and in that case the order page is where the code is shown.

4. Delivery cost

Delivery is free. Because all products are digital, no shipping charges, customs duties or import taxes apply to any order.

5. Payment confirmation

Keys are released only after payment is confirmed. Complete the selected method on PayOp’s secure hosted page. Once PayOp sends a valid signed confirmation, issuing the key is automatic. How to Buy sets out the whole sequence and tells you what to do if it stalls.

6. If your key does not arrive

If your payment is confirmed but no key appears, first check the Spam or Promotions folder of your mailbox, then reopen your order page, which holds the same copy of the key. If it is still missing, contact us with your order number and we will resolve it — a paid order always ends in a key or a refund.

7. Regional restrictions

Some keys are restricted to a specific region or country, which is stated on the product page before purchase. Please check the region of a product before ordering, because a key activated in the wrong region cannot always be replaced.

8. Contact

Questions about delivery of an order can be sent to orders@key4games.com. Please quote your order number so we can find your order quickly.