Support

Activation Guide

Every product we sell is a code that you redeem yourself on the platform it belongs to. This page explains how to do that, what a region restriction really means, and what to do if a code is rejected. If a product page has its own How to activate tab, follow that first — it is written for that exact item.

Before you redeem

  • Redeem on the right platform. A code is issued for one platform only and cannot be moved to another.
  • Check the region. If the product was not marked Global, the code expects an account registered in the matching region.
  • Copy, do not retype. Most failed activations are a typo. Copy the whole code, including dashes, and paste it.
  • Activation is final. Once a code has been accepted by a platform it is tied to that account and cannot be returned or moved.

Menu names differ slightly between client versions and consoles. On every platform you are looking for the same thing: an option called Redeem, Redeem code or Activate, usually in your account menu or in the platform’s store.

Steam

  1. Sign in to the Steam desktop app with the account you want to own the game.
  2. Open the Games menu and choose the option to activate a product on Steam. The same thing is available in your account on the Steam website at store.steampowered.com/account/registerkey.
  3. Accept the subscriber agreement, paste the code and confirm.
  4. The title appears in your library and can be installed.

Steam is by far the largest part of our catalogue, so if a product page does not name a platform explicitly, check the title — it usually says “Steam Key”.

Xbox and Microsoft Store

  1. On the console, open the Store and choose the redeem-code option, or use redeem.microsoft.com in a browser.
  2. Sign in with the Microsoft account you play on.
  3. Enter the 25-character code and confirm.

Xbox codes are tied to a Microsoft account rather than to a particular console, so redeeming on the website works just as well as redeeming on the console. Xbox Game Pass and other subscription codes are redeemed the same way.

PlayStation

  1. On the console, open the PlayStation Store and choose the option to redeem codes.
  2. Sign in with the PlayStation Network account you play on, then enter the 12-character code.
  3. Confirm; the content is added to that account’s library.

PlayStation is strict about regions: the code and the PSN account normally have to belong to the same store region. Check the region on the product page against the country set on your PSN account before you buy.

Nintendo

  1. On the console, open the Nintendo eShop and select the user account you want to receive the content.
  2. Choose the option to enter or redeem a code and type the 16-character code.
  3. Confirm; the download starts or the balance is added.

Nintendo codes are also region-sensitive: the account’s country must match the code’s region.

Ubisoft Connect

  1. Open the Ubisoft Connect PC client and sign in.
  2. Open the main menu and choose the option to activate a key.
  3. Paste the code and confirm; the game appears in your Ubisoft library.

EA (EA app and Origin)

Our catalogue lists some titles under Origin and some under EA Launcher. Both are EA codes, and both are redeemed in the EA app, which replaced the Origin client.

  1. Open the EA app and sign in.
  2. Open the menu and choose the redeem-code option.
  3. Enter the code and confirm.

GOG.com

  1. Sign in on the GOG website or in GOG Galaxy.
  2. Open your account menu and choose the redeem-code option.
  3. Enter the code; the game is added to your GOG library, DRM-free.

Epic Games

  1. Sign in to the Epic Games launcher or the Epic Games website.
  2. Open your account menu and choose the redeem-code option.
  3. Enter the code and confirm.

Battle.net, Rockstar and Riot

  • Battle.net — sign in to your Battle.net account in the desktop app or on the website and use the option to redeem a code in the account or gift-card section.
  • Rockstar Games Launcher — open the launcher, sign in, and use the redeem-code option in your account settings.
  • Riot Games — codes are entered inside the game client’s store, in the section for prepaid cards and codes.

Gift cards and subscription codes

Alongside game keys, the catalogue includes gift cards and subscription codes for services such as Amazon, Apple, Google Play, Netflix and Spotify. These are not redeemed on a game platform: sign in to that service’s own account and use its “redeem code” or “add gift card” page. Gift cards are usually issued for one country’s store, so the region shown on the product page matters just as much here.

What a region restriction means

Every product page shows a region. Global means the code has no geographic restriction. Anything else — Europe, United States, Turkey, Argentina and so on — means the code is expected to be redeemed on an account registered in that region, and the platform may refuse it otherwise.

Some products are labelled as restricted the other way round, for example “Europe Restricted”, meaning the code works everywhere except the listed area. Read the region line on the product page before buying, and if you are unsure, ask us before you order rather than after you redeem — a code that has been rejected for the wrong region usually cannot be exchanged.

If the code is rejected

Work through these in order before contacting us; it saves a round trip.

  1. “Invalid code”. Re-copy and paste the whole code. Check you are on the right platform — Steam codes and Ubisoft codes look similar but are not interchangeable.
  2. “Not available in your region”. The code’s region does not match your account’s country. Do not create a fake account to work around it; contact us instead.
  3. “Code already used”. Stop and write to us straight away with the order number and a screenshot of the exact message. A code reported as already used is something we take up with the supplier, and a code that was not usable is replaced or refunded under our Refund Policy.
  4. The code activates something you did not expect. Add-ons and DLC need the base game already on the same account. Check the product title and description.

Getting help

Write to us through the Contact page and include the order number, the platform, the exact error message and a screenshot of it. A screenshot of the platform’s own error is the single most useful thing you can send, because it tells us whether the code was rejected, already used or blocked by region.

See also: How to Buy, Shipping & Delivery and the FAQ.