Feedback

This page is for telling us what the shop is like to use — what confused you, what broke, what worked. It is not the fastest route to a fix for your own order. If you are waiting on a key or a refund, use the Contact page instead and quote your order number.

Feedback or support?

The difference matters mostly because of how quickly you get an answer.

• Support is your problem, your order, now. A key that will not activate, a payment you cannot complete, an email that never arrived. It goes in a queue and gets a reply. Start at Contact.
• Feedback is about the shop rather than a transaction. A price that made no sense, a page that misled you, a filter that did nothing, a wording that read like a promise we do not keep. It gets read and logged. It may not get an individual reply.

If your message is both, send it as support. We would rather fix your order first and pull the wider lesson out of it afterwards.

What is genuinely useful to us

The complaints we can act on tend to share a shape: they say what you were trying to do, what happened instead, and where. So if you can:

• Name the page or the product you were on.
• Say what you expected and what you got.
• Tell us the device and browser if something looked or behaved wrongly.
• Attach a screenshot when the screen says it better than a sentence would.

“The checkout is confusing” tells us you are unhappy. “I could not tell whether the region restriction applied to me before paying” tells us what to change.

Good feedback counts too

If something worked well, that is worth sending. It is easy for a shop to hear only from people whose orders broke, and to redesign around the exceptions. Knowing which parts to leave alone is genuinely useful.

What happens to your message

1. It is read by a person, not sorted by a bot.
2. If it describes a fault, it becomes a bug report against the page or process you named.
3. If it is a suggestion, it goes on the list we work through — which is prioritised, so some good ideas wait a long time.
4. If it needs a reply to make sense, we will write back. Otherwise you may not hear from us, and that does not mean it was ignored.

We do not publish your message, your name or your email anywhere on this site. Feedback is not the same as a public review.

Complaints we take seriously

If you think we have been unfair, misleading or slow — say so directly, not politely. Tell us what you were told, by whom and when, and what you think should have happened. Complaints about the handling of a specific order should also go through Contact, with the order number, so the message reaches the people who can act on it.

Where to send it

Send feedback through the Contact page and mark your message “feedback” so it is not mistaken for a support ticket and answered with a queue reply.